This document outlines the roles, responsibilities, required skills, and qualifications for a professional who supports and maintains computer systems, networks, and related technologies within an organization. It serves as a guideline for both the employer, in setting expectations, and the potential employee, in understanding the scope of the position.
A well-defined document benefits organizations by attracting qualified candidates, reducing employee turnover through clarity of expectations, and ensuring compliance with labor laws. Historically, these documents have evolved alongside advancements in computing and network infrastructure, reflecting the increasing complexity and specialization within the field.
